10/29/2010
"Allan Smithee"
(Real Name Redacted)
Philadelphia, PA
Reference #***-*
Re: Personal Health Information of "Allan Smithee"
Dear Allan Smithee,
Keystone Mercy Health Plan wants to let you know that our staff copied your member identification number and health screening information onto a portable computer drive. The drive was lost within our office September 20, 2010, and we have not been able to find it. Please accept our apology. We deeply regret that your information may have been shared.
You do not need to do anything. We are monitoring your Keystone Mercy ID card to make sure no one else is using your card inappropriately.
If you have questions or concerns, please call us. We have set up a special toll-free phone number you can call 24 hours a day, 7 days a week. Please call if you want more information about this incident or the specific type of information disclosed about you. You can also write to us.
We have thoroughly investigated this situation. We can assure you we have taken precautions to prevent this from happening again. We have put safety measures in place that will not let our employees put unencrypted (or un-coded) personal information on a portable drive. We have also re-trained our employees on the importance of protecting the privacy and security of confidential information.
We work hard to protect your personal information. We are sorry for any trouble or concern this may cause your.
Sincerely,
Barbara G. Jones
VP, Chief Compliance & Privacy Officer